Last updated: November 10, 2026 · Operated by MutoVerseGaming

This Privacy Policy explains what data the MutoVerseGaming Bot Discord bot (“the Bot”) collects, why it collects it, and how it is handled. The Bot is operated by MutoVerseGaming (“we”, “us”), based in California, United States. It runs on our own server in Germany as part of MVG Sentinel, the program that runs all five MutoVerseGaming bots.

The Bot looks after the MutoVerseGaming HQ Discord server and our game servers: Advanced RP (FiveM / GTA V roleplay), Western Frontier RP (RedM / Red Dead Redemption 2 roleplay), MutoVerse Galaxies (fan-made Star Wars Galaxies), MutoVerse Isle (The Isle) and Tribe Of InGen Corp (ARK: Survival Evolved). It also works in every other MutoVerseGaming Discord server (AdvancedRP, WesternFrontierRP, SWG-Core and Tribe Of InGen Corp) to link Discord accounts with the MutoVerseGaming website, keep the Verified role in step across those servers, check players connecting to our FiveM and RedM servers, and run Join to Create voice rooms where they are switched on. Moderation, tickets and logs in those other servers are handled by each server’s own bot, under its own policy (see all bot policies).

In short

  • The Bot checks messages as they are posted to catch scams and spam. It does not keep a history of ordinary chat.
  • It keeps flagged messages, a staff audit log (including edited and deleted messages) and your support tickets.
  • If you link your account, it stores the link between your Discord account and your MutoVerseGaming website account.
  • AI answers in tickets are off unless we switch them on (see 1.5).
  • Nothing is sold or used for advertising. You can ask to see or delete your data at any time.

1. Data we collect and why

The Bot only handles data it needs to protect and run the community. Here is everything it does:

1.1 Discord account and server data

Your Discord user ID, username, display name and server nickname, the roles you hold, and when you join or leave the server, along with server, channel and message IDs. The Bot needs these to apply roles and permissions, run its features and keep moderation records.

1.2 Anti-spam and anti-scam protection

The Bot reads messages as they are posted in the channels it can see, to catch scam and phishing links, fake gift offers, lookalike websites, invite spam, message floods and hacked accounts posting the same thing in many channels. Ordinary messages are checked and then left alone; we don’t keep a history of them.

When a message is flagged, the Bot deletes it, may time out the sender, and posts an alert for staff with the message, its author and the channel. Staff then decide whether to ban, kick, lift the timeout or mark it as a false positive. Private ticket channels are not scanned, so you can safely paste a scam you are reporting.

The Bot also sets up Discord’s own AutoMod rules in the server. AutoMod is run by Discord, which blocks matching messages under Discord’s Privacy Policy.

1.3 Audit log

To keep the server safe and settle disputes, the Bot records the following in a staff-only log channel: members joining and leaving, role and nickname changes, bans, and messages that are edited or deleted, including what a message said before it was changed or removed.

1.4 Support tickets

When you open a ticket (Support, Report, Ban Appeal, Store & Billing or Bug), the Bot creates a private channel that only you and staff can see, and keeps a record of the ticket: its category, your answers on the intake form, its status, who handled it and when. Messages you and staff write in the ticket channel are part of the ticket.

First answers come from a written FAQ, and you can press Get a human at any time. When the ticket is closed, a transcript is saved to a staff-only transcripts channel and sent to you by direct message.

1.5 Optional AI answers (off unless we switch them on)

We can choose to let the Bot draft first answers to tickets with an AI model. This is off unless we switch it on. When it is on, the text of your ticket question and intake answers is sent, together with our FAQ, to Anthropic, PBC (the maker of the Claude AI models) in the United States to write a reply. Anthropic processes this text as our service provider.

Appeals, reports and billing tickets always go to staff, and so do tickets about refunds, chargebacks, hacked accounts, harassment, threats, legal matters or anything that sounds like a crisis, and any ticket where you ask for a person.

1.6 Linking your website account (/link) and the Verified role

When you run /link, the Bot gives you a one-time code. You paste it into the private Discord Link Code field on your profile on the MutoVerseGaming website and press Verify. The Bot reads that field through the website to confirm the match, then stores the link between your Discord user ID and your website account (username and account number) and gives you the Verified role in every MutoVerseGaming Discord server it is in. Your Discord username may also be saved to your website profile.

Your website account itself is covered by the website’s Privacy Policy.

1.7 Connect check for our FiveM and RedM servers

When you connect to Advanced RP (FiveM) or Western Frontier RP (RedM), the game server asks the Bot whether you may join. It passes on your Discord user ID, which FiveM and RedM read from the Discord app running on your computer. The Bot checks that you are in a MutoVerseGaming Discord server and have the Verified role, and answers yes, no or “unavailable”. This check runs only on our own server machine.

1.8 Voice rooms (Join to Create)

In MutoVerseGaming Discord servers where voice rooms are switched on, joining the Join to Create channel makes the Bot create a personal voice channel for you and move you into it; the room is deleted when the last person leaves. While the room exists, the Bot keeps track of its owner and the members the owner lets in or keeps out. It also remembers your room name, user limit and whether you keep your room locked, so your next room is set up the same way.

The Bot never listens to or records voice audio.

1.9 Game server status

The Bot regularly checks our game servers (Advanced RP, Western Frontier RP, MutoVerse Galaxies, MutoVerse Isle, Tribe Of InGen Corp) and shows whether each is online and how many players are on, in status messages and the /status and /players commands. Where a game server reports them, /players shows the in-game names of the players online at that moment. For MutoVerse Galaxies the Bot only checks whether the server is online.

1.10 Cleaning up old messages

Staff can run /cleanup to remove old messages from people who have left the server or never verified. The Bot looks through the message history of the channels staff choose, checks with Discord whether each author is still a member, and shows staff a preview. Nothing is deleted until staff confirm, and anyone who has rejoined or been verified in the meantime is skipped.

1.11 Bot Dashboard on our website

Settings for the server (for example how strict the anti-scam filter is and which features are on) are stored on the MutoVerseGaming website, on private pages that only site administrators can open. The Bot reads its settings from there and reports back its status: whether it is online, which servers it is in and the results of setup runs, plus the voice rooms open right now with their names and their owners’ display names.

1.12 Program records

On our server the Bot keeps a database of ticket records, moderation actions, account links, saved voice room preferences and settings, and a program log of events and errors (for example a ticket being opened, a message being removed or a connect check), which includes the Discord IDs involved. The log rotates, so older entries are overwritten automatically.

2. Data we do NOT collect

  • Voice audio. The Bot never listens to, records or processes audio.
  • A history of ordinary chat. Messages are checked as they are posted and then left alone; only the records described in Section 1 are kept.
  • Passwords. The Bot never asks for your Discord password or any other password; linking uses a one-time code.
  • Payment details. Store purchases are handled by our store’s payment provider, not by the Bot. Please never post card numbers or other payment details in a ticket.
  • Email addresses, real names, government IDs or precise location. Your IP address is handled by Discord and the game platforms, not by the Bot.
  • Advertising or profiling. We don’t use data for advertising or analytics profiles, and we never sell it.

3. Why we use it (legal basis)

For users in the EU/EEA and the UK, we process this data on the basis of our legitimate interests in keeping the community safe, stopping scams and fraud, moderating fairly and running our servers (Art. 6(1)(f) GDPR), and to provide features you ask for, such as tickets, account linking and voice rooms (Art. 6(1)(b) GDPR). If we switch on AI answers, that rests on our legitimate interest in answering tickets quickly.

Automatic scam removal and timeouts are reviewed by staff, who can reverse them. If you think the Bot got it wrong, open a ticket and a person will look at it.

4. Who we share it with

  • Discord. Every feature of the Bot runs on Discord, which processes data under its own Privacy Policy.
  • Community staff. Moderators and support staff see alerts, logs and tickets for the server they help run.
  • Our hosting provider. Our servers and the MutoVerseGaming website, where Bot settings and account links are kept, are hosted by Zap-Hosting.
  • Anthropic. Only when AI ticket answers are switched on (see 1.5).
  • Authorities. Only when the law requires it or to protect someone’s safety.

We never sell personal data.

5. Storage, security and international transfers

The Bot runs on our server in Germany and is administered by MutoVerseGaming from the United States. Discord, and Anthropic when AI answers are on, process data in the United States. Where data leaves the EU/EEA, we rely on the safeguards those providers offer, such as the EU-U.S. Data Privacy Framework or Standard Contractual Clauses.

Bot tokens and keys stay on our server and are never published, the connect check only accepts requests from the same machine as our game servers, and the Bot only follows dashboard settings saved by a website administrator. Access to logs, tickets and settings is limited to the operator and the staff who need it.

6. How long we keep it

  • Flagged messages and moderation records: while they matter for community safety; records of an active ban are kept for as long as the ban stands.
  • Audit log: while staff need it to handle moderation and disputes; we remove entries that are no longer needed.
  • Tickets and transcripts: kept so staff can follow up and handle appeals, and you keep your own copy. Deleted on request, unless still needed for an open appeal, ban or billing dispute.
  • Account link and Verified role: until you ask us to remove the link. Removing it also removes the Verified role, so you won’t pass the connect check until you link again.
  • Voice rooms: room records are deleted with the room; saved room preferences are kept until you change them or ask us to delete them.
  • Program log: rotates automatically, so older entries are overwritten.
  • Server settings: until they are changed or the Bot leaves the server.

Messages you post are stored by Discord, and you can delete your own messages at any time. Deleting a message does not remove a copy already in the staff log or a ticket transcript, but you can ask us to remove those.

7. Your rights

EU/EEA and UK users (GDPR): you have the right to access, correct or delete data about you, to restrict or object to how we use it, and to receive a copy of it. You can also complain to your local data protection authority. We may keep minimal ban records where needed to keep the community safe, which is an overriding legitimate interest.

California residents (CCPA/CPRA): you have the right to know what personal information we hold about you, to have it corrected or deleted, and not to be discriminated against for using these rights. We do not sell or share personal information as defined by the CCPA/CPRA.

To use any of these rights, open a Support ticket in any MutoVerseGaming Discord server or use our contact page. We may ask you to confirm the request from your Discord account so we know it’s you. We answer within 30 days.

8. Children

The Bot and the associated community are intended for users who meet Discord’s minimum age requirement (13, or higher where local law requires) and the age rating of the games played in our community (for example Grand Theft Auto V and Red Dead Redemption 2). We do not knowingly collect data from users below those ages.

9. Changes to this policy

We update this policy when the Bot’s features change. The “Last updated” date at the top shows the current version. Continued use of the Bot after changes means you accept the revised policy.

10. Contact

For questions or data requests, open a Support ticket in the MutoVerseGaming HQ Discord server, or use the contact page on the MutoVerseGaming website.

11. Third parties

The Bot and the MutoVerseGaming community are not affiliated with, endorsed by, or sponsored by Rockstar Games, Take-Two Interactive, or Cfx.re. “Grand Theft Auto” and “Red Dead Redemption” are trademarks of Take-Two Interactive Software, Inc. FiveM and RedM are products of Cfx.re. The Bot and MutoVerse Galaxies are not affiliated with, endorsed by, or sponsored by Lucasfilm Ltd., The Walt Disney Company, Electronic Arts, Daybreak Game Company, or Sony Online Entertainment. Star Wars and Star Wars Galaxies are trademarks of Lucasfilm Ltd. MutoVerse Galaxies is an unofficial, fan-made project. The Bot and the Tribe Of InGen Corp community are not affiliated with, endorsed by, or sponsored by Studio Wildcard or Snail Games. ARK: Survival Evolved and related names are trademarks of their respective owners. The Bot and MutoVerse Isle are not affiliated with, endorsed by, or sponsored by Afterthought LLC, the developer of The Isle. The Bot is not affiliated with, endorsed by, or sponsored by Discord Inc. “Discord” is a trademark of Discord Inc.

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